Support

Reliable background tracking

Phones limit apps running in the background. If days have gaps, check these settings.

On iPhone

1. Location: iPhone Settings › MapScore › Location › Always, with Precise Location on.
2. Motion & Fitness: allow it, so MapScore notices quickly when you set off.
3. Background App Refresh: iPhone Settings › MapScore › Background App Refresh on.
4. Open Settings › Tracking setup in MapScore. It shows what is missing, and Diagnostics shows what tracking did and why.

On Android

1. Location: Android Settings › Apps › MapScore › Permissions › Location › Allow all the time, with Use precise location on.
2. Physical activity: allow it, so MapScore notices quickly when you set off.
3. Battery: Settings › Apps › MapScore › Battery › Unrestricted. On Samsung phones, also make sure MapScore is not in Sleeping apps or Deep sleeping apps.
4. Don’t force stop MapScore. Android will not restart an app that has been force stopped until you open it again.
5. Open Settings › Tracking setup in MapScore. It shows what is missing, and Diagnostics shows what tracking did and why.

A gap is normal when GPS is weak, for example underground. MapScore leaves a gap rather than drawing a route it is not sure about.

Your subscription

Cancel or change your plan on iPhone

1. Open iPhone Settings and tap your name.
2. Tap Subscriptions › MapScore.
3. Tap Cancel Subscription, or choose a different plan.

You can also get there from MapScore: Settings › Manage in the App Store. Deleting the app does not cancel a subscription. Apple has more help on cancelling.

Cancel or change your plan on Android

1. Open the Google Play Store app and tap your profile picture.
2. Tap Payments & subscriptions › Subscriptions › MapScore.
3. Tap Cancel subscription, or choose a different plan.

You can also get there from MapScore: Settings › Manage in Google Play. Uninstalling the app does not cancel a subscription.

Restore a purchase

On a new phone, sign in to the same Apple Account or Google account, open MapScore and tap Restore purchases on the plans screen or in Settings.

Refunds

Payments are processed by Apple or Google Play, so refunds follow their policies. You canrequest a refund from Apple orrequest a refund from Google Play.

Your history

Export

Settings › Data & privacy › Track files. Choose GPX, GeoJSON or CSV and pick where to save it.

Move to a new phone

Settings › Data & privacy › Create backup. Choose a password, save the file somewhere you can reach from the new phone, then use Restore there. The password cannot be recovered, so keep it safe.

Delete everything

Settings › Data & privacy lets you permanently erase all MapScore data. Uninstalling the app also removes it from that phone. Deleted history cannot be recovered.

Privacy requests

Your diary never reaches us, so most requests are handled in the app. For purchase records, emailinfo@mymapscore.com with your Google Play order number (it starts with “GPA.”) or the order ID from Apple’s receipt email. See thePrivacy Policy for details.

Report a security issue

Email info@mymapscore.com with “Security” in the subject. Please give us reasonable time to fix an issue before disclosing it.